vale communications



Telephony Solutions

Upgrade your business communication with our Telephony Solutions. From traditional landlines to advanced VoIP, we cater to businesses of all sizes. Count on us for seamless connectivity and tailored solutions.

Memorable Numbers

We provide a large variety of highly memorable UK landline (01 & 02) telephone numbers for companies, businesses and organisations of all sizes. Search our database for a number, number sequence, area code or town/city/county.

Business Broadband

We offer Business Broadband services for all size of businesses no matter where you are located or the concerns that you have with speeds, our team are experts in connectivity solutions that meet your requirements. .

IT Solutions

We deliver effective, reliable and fit-for-purpose IT solutions for SMEs based in the UK. As a trained managed IT Services Provider, we offer a wide range of professional services in the form of one-off projects or ongoing support.

Free Consultation
Get started with a free consultation. Whether it’s upgrading your phone system, ensuring reliable broadband, or any other business need, we cater to all sizes and sectors. Let’s find the perfect solution for you.
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East Kilbride TOA
    East Kilbride TOA

    5 Star Review

    Been with Vale for many years now and recently had issues with a previous broadband supplier. Vale came up with a solution to the problem and Jonathan and Paul arrived on site early afternoon. They were here until the job was done and that wasn’t until very late in the evening. Thanks to everyone at Vale for their continued support, advice and patience. Always appreciated!

    Passenger Cars
      Passenger Cars

      5 Star Review

      Been with Vale for the past 7 years and cannot fault them at all. Very rarely have any issues and anything that does crop up is fixed straight away. All the team are fantastic. Jonathan, Tracey, Barry, Mike, Andy, and the team are some of the best people to have working with you. We recently moved over to a Cloud system and it was faultless and has helped contribute massively to our continuously growing business! Cannot recommend these guys enough!

      Abba Cars
        Abba Cars

        5 Star Review

        We have been with Vale now for 5 years. They are both a very progressive and highly knowledgeable company. They have undoubtedly researched their market place to find out what customers need and then deliver a fully working solution. I would have no hesitating in recommending this company to you. Jonathan and Barry are excellent in understanding your needs and responsiveness.

        All The 8's Private Hire
          All The 8’s Private Hire

          5 Star Review

          I started a new taxi company in Colchester 4 years ago and have all my telecoms services with vale communications. They are by far the best service I could of ever hoped for. Always on hand if I ever need them 24 hours a day. Very friendly and helpful staff. Well done team keep up the great service.

          Cleveleys Taxis
            Cleveleys Taxis

            5 Star Review

            We have been with Vale over 5 years and they provide us with an excellent service. They are the company you need for all your telecommunications.

            Jakes Cars Billinghurst
              Jakes Cars Billinghurst

              5 Star Review

              Vale and their staff are extremely experienced in all areas of telephone equipment advice, supply & maintenance. They have also supplied and installed CCTV and personal cloud storage for our company. I cannot recommend they highly enough.

              Glenrothes Taxis
                Glenrothes Taxis

                5 Star Review

                Great bunch of guys, nothing is too much trouble. Any problems or questions answered quickly without a fuss. Good value as well.

                The Taxi People
                  The Taxi People

                  5 Star Review

                  We have been a customer since 2007, the service we have received has always been second to none and we have absolutely no hesitation in recommending Vale Communications to others. Great team to work with

                  Emess Car Service
                    Emess Car Service

                    5 Star Review

                    Highly recommend!! Have now been using their service for over a decade, cannot fault the level of customer care and customer relations. 5* supplier!!

                    Cannon Cars
                      Cannon Cars

                      5 Star Review

                      We would highly recommend !! Switchover from previous system was seamless, the whole team are approachable, helpful, knowledgeable and nothing is to much trouble.

                      YRH Finance
                        YRH Finance

                        5 Star Review

                        We have worked with Vale Communications for 6 years and always found them to be very professional and providing great customer service.

                        Central Taxis
                          Central Taxis

                          5 Star Review

                          Excellent knowledge in all telephony and networking solutions. They only sell based on your needs and not on potential revenue streams. Would definitely recommend them.

                          London Heathrow Cars
                            London Heathrow Cars

                            5 Star Review

                            They really know there stuff provide a complete A to Z off requirements, so all you have to worry about is running your business.

                            Call a Cab
                              Call a Cab

                              5 Star Review

                              Jonathon, Barry and the Vale team have been supplying us since 2008. The knowledge, solutions have been instrumental in our success. Well done and thank you.

                              Sadlers Taxis
                                Sadlers Taxis

                                5 Star Review

                                Very efficient helpful company excellent service from all their staff highly recommended.

                                Home

                                Vales Telephony enables seamless home communication with plug-and-play handsets and softphones for PCs and laptops. Receive and make calls as if you’re in the office, maintaining productivity and professionalism from your home environment. Our mobile app also ensures you stay connected with all essential features.

                                Office

                                A more traditional office setup with Vales Telephony. Integrate with conventional handsets for a familiar feel, complemented by softphones on PCs and laptops. Our solutions support a comprehensive office telephony system, ensuring effective communication across all devices within the office.

                                Travelling

                                Stay connected on the move with Vales Telephony’s mobile app. Present yourself as if you’re at your desk, even when you’re heading to an appointment. Manage calls, voicemails, and other key features directly from your mobile device, ensuring seamless communication no matter where your work takes you.

                                Abroad

                                Our Telephony Solution provides robust international communication solutions. Utilize our mobile app, Utilise VPN Tunnels. Present a UK number when calling from abroad. Enjoy high-quality calls and access to all features, ensuring your international presence is just as effective abroad as it is being in the UK.

                                What Sets Us Apart?

                                Vales Telephony offers flexible, scalable solutions for any business size, supporting communication at home, in the office, while traveling, or abroad. Our platform works with traditional handsets, mobile apps, and softphones for PCs and laptops, allowing you to mix and match licenses and options to suit your specific needs. We Include ongoing support and offer the latest features with our comprehensive telephony services.

                                Features

                                Get Quote

                                Business MoBILEs

                                WITH HANDSETs

                                Remote, Overseas, and homeworkers. We have the solution for all size operations.

                                QR Codes

                                Using QR Code could increase revenue by a minimum of 10% by…Saturating an area with branded QR Code stickers. Bars, Pubs, Clubs, Restaurants, Hotels, Supermarkets, Hospitals, Airports and Shopping Centres. Have a global or location based QR Code, scanning the code take you straight into your WhatsApp booking. Create marketing opportunities with local brands. i.e. discount QR Codes on quiet nights. And so much more…

                                70% Expected Automation

                                24- Hour Booking windows, be it automated messaging or voice interactions per booking. Compliment conversational messages with voice where necessary or preferred. One saved agent cost per month, would pay for 80% of Bookable. Automation relieves the pressure on resource management and the volume of agents required. Cost optimisation, less 8/12-Hour shifts where the peak is only 2/3 hours long. Now you can operate without limits.

                                24/7 365 Days Booking

                                Jobs are horizontally booked (at the same time) reducing driver wait times. Attract more drivers back to the industry and show the improvements of optimised QR Code bookings. Convert surplus agents to drivers. Once the booking is complete it will automatically speak to your integrated dispatch system, Feeding live updates to the fleet and assessing what cars if any are available.

                                  Central Taxis
                                  Central Taxis

                                  Edinburgh

                                    Emess Car Service
                                    Emess Car Service

                                    Stoke Newington

                                      Your Local Car
                                      Your Local Car

                                      Camberley

                                        Hart Taxis
                                        Hart Taxis

                                        Fleet

                                        connectivity

                                        solutions

                                        Business Grade Broadband, Leased Lines and 4G Solutions. Packages range from 80Mb/20mb to 1000Mb/1000Mb.

                                        On Hold Audio

                                        Improve your callers’ on hold experience. More than just hold music.

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                                        IVR Messages

                                        Professionally voiced, concise, clear prompts, in line with your brands tone.

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                                        Direct Licensed Music

                                        Music curated for your business space with no PRS and PPL fees. We just call it DLM!

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                                        Major Label Music

                                        The music you know and love, reliable and uninterrupted in your business space.

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                                        Messaging Samples

                                        Listen to some examples of bespoke on hold audio. No robots or default music here!

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                                        In Store Samples

                                        Hear the difference between MLM and DLM and choose the right fit for your business.

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                                        quick support

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                                        Case studies

                                        Recent Projects

                                        Take a look at our most recently completed projects. From a revolutionary automated booking system for our Taxi and Private Hire customers, To a complete infrastructure overhaul to VoIP and Cloud technology for a local school. We cater for any realm of enquiry no matter how big or small.

                                        Automated Taxi/Private Hire Booking System

                                        Central Radio Taxis – Scotland

                                        Complete Cloud Telephony Solution

                                        St Josephs School – Chalfont St Peter

                                        Door Entry Unit & ISO Door Cards

                                        Bears PTS – Middlesex

                                        +
                                        Years Experience
                                        +
                                        Happy Customers
                                        +
                                        Support Tickets Solved 2023
                                        +
                                        Industries Covered

                                        achievement

                                        sUPPORT Options

                                        VALE SUPPORT

                                        Business Hours, Weekends, 24/7 Including Bank Holidays.

                                        We Provide Support Options That Suit The Individual Needs Of Our Customers.

                                        Business Hours Support (9am – 5pm)

                                        24/7 Support Including Bank Holidays

                                        Our Expertise

                                        20+ Years of Experience in TELECOMMUNICATIONS

                                        We uphold strong values with both long standing relationships and new customers. Our phones are answered by three rings meaning you do not wait in a que. Once through we have a dedicated team for each department that will solve your issue or answer your query as opposed to corporate entities where you are simply a ticket number awaiting a call back.

                                        Customer Satisfaction Rate
                                        Service Availability
                                        Client Retention Rate
                                        Problem Resolution Rate
                                        Q: What sets Vale Communications’ Cloud Phone System apart from traditional systems?

                                        Our Cloud Phone System offers flexibility, scalability, and advanced features, ensuring seamless communication tailored to your business needs.

                                        Q: What kind of customer support does Vale Communications provide?

                                        Our dedicated support team ensures timely assistance, resolving issues promptly. We offer various support channels to cater to your specific needs.

                                        Q: What other services, apart from telecoms, does Vale Communications offer?

                                        In addition to telecom services, we provide comprehensive solutions, including network infrastructure, security systems, and tailored IT services.

                                        Q: Are Vale Communications Services suitable for small businesses?

                                        Absolutely. Our services are scalable, making them a perfect fit for small businesses looking to grow without compromising on communication and connectivity.

                                        Q: What are the key advantages of Vale Communications’ fiber-to-the-premises (FTTP) broadband?

                                        FTTP offers lightning-fast speeds and reliability. It’s ideal for businesses requiring high data transfer rates and consistent internet performance.

                                        Q: How does Vale Communications ensure broadband reliability and speed?

                                        We employ cutting-edge technology and work with top-tier providers to deliver high-speed and reliable broadband solutions, customized for your business.

                                        Ready To Start A New Project With Vale?

                                        You can contact us through the button to the right, email us at info@thevalegroup.co.uk or call us 01483 795030.