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Vale Cloud Solutions logo – Expert IT services for modern businesses.

IndustrY EXPERTS

TAXI & PRIVATE HIRE

We offer specialised Telephony solutions designed for taxi and private hire businesses. With dispatch integration and a range of advanced communication tools, we help ensure smooth, reliable coordination between dispatchers and drivers, supporting efficient operations and seamless service.

Dispatch Intergration
Scalable Setup
Multi-Channel Comms
Analytics & Reporting
Automated Bookings
24/7 Support

Serving the Taxi & Private Hire industry for over 20 years.

Industry Specific fEATURES

Tailored Solutions For Business Owners

Call Recording

Record and store calls for future reference. This allows businesses to track conversations, ensure quality standards, and comply with regulations.

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Dispatch Integration

Integrate the phone system directly with your dispatch software, making it easier to manage bookings, track vehicles, and streamline dispatching.

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Screen Pop

When a call is received, relevant customer information is displayed on the agent’s screen automatically, helping them to respond quickly and efficiently.

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Softphones & Remote Work

With softphones, employees can make and receive calls over the internet from anywhere, providing the flexibility to work remotely or on the go.

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IVR

Set up a system that automatically greets callers with a menu and directs them to the right department or service based on their choices.

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WhatsApp Booker

Allow customers to book services through WhatsApp, providing an additional, easy-to-use channel for making appointments or enquiries.

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Driver Connect

Allow drivers to communicate with the office in real-time for updates on routes, bookings, and changes to schedules, ensuring smooth operations.

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24/7 Support

Access support at any time, whether during business hours or outside, including weekends, to ensure issues are resolved promptly without delay.

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Testimonials

What Clients Say About Us

Adrian Frost
    Adrian Frost

    Regional Partner

    We have worked with Vale Communications for 6 years and always found them to be very professional and providing great customer service.

    Masud Azram
      Masud Azram

      Director

      We have been a customer since 2007, the service we have received has always been second to none and we have absolutely no hesitation in recommending Vale Communications to others. Great team to work with

      Kevin Wood
        Kevin Wood

        Director

        Excellent knowledge in all telephony and networking solutions. They only sell based on your needs and not on potential revenue streams. Would definitely recommend them.

        our history within the industry

        Over The Last 20 Years

        For over 20 years, we’ve proudly been a trusted telecom partner in the taxi and private hire industry, supporting the transition from traditional systems to modern, fully integrated solutions that enhance your operations. Our dedicated team consistently offers tailored telecom services that directly address the unique needs of dispatchers, drivers, and managers, including specialised integrations with leading dispatch software—a capability few telecom providers can truly match.

        We focus on delivering reliable systems and broadband solutions that enhance operational efficiency. Our commitment to exceptional service means our team aims to answer calls within three rings, connecting you to experienced support engineers who understand your specific requirements. Unlike larger companies, you won’t be treated as just another ticket number; we prioritize personalized assistance that ensures your operations run smoothly.

        Supporting THE Industry iNTERNATIONALLY

        Businesses We Serve

        Across the UK, Europe, and Africa, we work with taxi, private hire, and transportation companies to deliver telecom solutions that meet local demands. From large-scale operations in major cities like London and Manchester to smaller, independent businesses in rural locations, we offer services to streamline operations, improve customer contact, and support regional needs. Whether it’s seamless call handling, integrated dispatch systems, or memorable contact numbers, our telecom solutions are crafted with the industry in mind. With clients across a wide network of cities, towns, and diverse markets, we remain committed to being a trusted partner wherever your business operates.

        Dispatch Software Providers

        We work with leading dispatch providers to deliver seamless communication solutions that connect drivers, dispatchers, and customers. These trusted partnerships enable advanced booking, efficient coordination, and enhanced customer service tailored to the needs of taxi and private hire businesses.