AI VOICE OPERATOR | TAXI & PRIVATE HIRE
Always on.
Always ready.
24/7 call handling for bookings, live updates, driver connect and routine enquiries without adding pressure to your front desk.
Never miss a booking again.
OperAItor is an AI voice operator for taxi and private hire businesses. Available 24/7, it answers calls, takes bookings, and handles customer enquiries, helping you reduce staffing costs while never missing a booking.
24/7
booking cover
MORE
calls answered
LOWER
staffing costs
Every call answered, every booking captured.
ALWAYS ON. ALWAYS READY.
OperAItor answers every call the moment the phone rings, including during peak periods, overnight, and when your lines are busy. It provides quotes, confirms details, and creates bookings, ensuring every caller remains within your own booking journey and helping you never miss a booking.
Cover with no rota
OperAItor works through sickness, holidays and turnover shifts are never short.
No queues at peak
It handles calls in parallel, so waiting callers are answered instead of lost.
Controllers freed up
Routine enquiries are taken off the office, leaving teams on live operational jobs.
Wages cut overnight
Quiet night shifts are covered without paying a full wage for a handful of calls.
MEET OPERAITOR
A consistent, professionally
handled customer journey.
From the first ring through to booking confirmation and live journey support, OperAItor captures pickup and destination details, obtains a quote, confirms the journey and creates the booking then keeps the customer updated while the job runs.
DESIGNED TO SUPPORT YOUR OPERATION
01
Answer
Calls are answered promptly, day or night
02
Understand
The caller explains what they need, in their own words.
03
Act
The platform books, updates or routes the call.
04
Review
Recordings, transcripts and summaries remain available
WHAT THE PLATFORM HANDLES
Five call types, handled without the front desk.
New caller bookings
Captures pickup and destination details, obtains a quote, confirms the journey and creates the booking
Recognised callers
Identifies returning customers, greets them appropriately and uses saved details to speed up booking.
Existing booking management
Provides live status and ETA updates, and can support booking changes or cancellations.
Driver-to-customer connect
Lets drivers connect to customers through the existing flow using straightforward voice commands.
Recording and summaries
Stores call audio, transcripts and summaries to support oversight, service quality and training.
COMMERCIAL BENEFITS
Cut the cost of covering the phones.
LOWER
Reduce staff costs. OperAItor answers and books instead of paid staff.
NIGHTS
Cover quiet night shifts without paying a full wage for idle hours.
SCALE
Handle greater call volumes without matching admin growth or overtime.
FOCUS
Keep controllers on live operational issues, not repetitive enquiries.
WHAT IT MEANS FOR YOUR OPERATION
Costs
Lower
Fewer paid hours spent waiting for the phone to ring.
Controllers
Freed
Routine enquiries handled away from the office desk.
Drivers
Connected
Straightforward voice commands through the existing flow.
NEXT STEPS
Book a tailored demonstration
See how AI call handling supports bookings, customer service and driver workflows in your operation.
Walk through your own call types
Bookings, live updates, lost property and driver connect, mapped to how you work today.
Plan a rollout that fits
Configured around your existing booking journey and office processes.